Help Center

Frequently Asked Questions

. For orders over $50, you are eligible for free UPS Ground (2-7 Business Days) shipping.

. For orders under $50, the shipping price will be displayed at checkout.

Standard Shipping: UPS Ground (2-7 Business Days). Click here to view the UPS shipping map and their delivery times for UPS Ground.

A shipping example: John Doe orders a product on Friday at 5:00PM EST. Because John ordered after 2:00PM EST, his order will not be shipped out until the next business day, Monday. 

Our shipping days are Monday - Friday from 9AM to 2PM EST. If you placed an order after 2PM EST, your order will be shipping out the next business day. We/UPS DOES NOT ship on Saturdays, Sundays, or on Federal Holidays.

Our shipping methods are as stated below:

• Standard Shipping: UPS Ground (2-7 Business Days). Click here to view the UPS shipping map and their delivery times for UPS Ground.

A shipping example: John Doe orders a product on Friday at 5:00PM EST. Because John ordered after 2:00PM EST, his order will not be shipped out until the next business day, Monday. 

International ShippingWe currently do not ship internationally at this time directly through our website. However, if you are interested in ordering our shoes outside of the USA, please Contact Us and we will do our best to offer an alternative purchase/shipping method if possible. Thank you for understanding.

You can check your order status online anytime.

If you need to change your order, the best thing to do is to contact us as soon as possible at info@mazinoshoes.com

Yes! We're happy to offer free return labels to our customers. 

If you didn't get a return label inside your box, just send us an email with your order number, full name, and the reason for the return to info@mazinoshoes.com